Guidelines for Program Adjustments

1. Purpose

This policy outlines the process for requesting cancellations, rescheduling, or refunds for Master Your Finances programs.

2. Eligibility

Refunds or credits are available to registered participants or organizations that have confirmed bookings with Master Your Finances.

3. Notification Requirements

Please notify us in writing via [email protected] with your request details, contact information, and supporting documentation when applicable.

4. Individual Programs

Individual participants may request cancellation before the first session begins. Options include rescheduling or receiving a partial credit based on consumed resources.

5. Group or Corporate Programs

Organizations may reschedule sessions with at least ten working days’ notice. Adjustments within shorter notice windows may incur facilitation charges.

6. Custom Materials

Costs related to custom-developed materials, assessments, or travel may be deducted from any approved refund or credit.

7. Emergencies and Force Majeure

In cases of emergencies or events beyond control, we will collaborate to reschedule sessions without penalty whenever feasible.

8. Refund Processing

Approved refunds are processed within fourteen business days. We will confirm the method and timeline upon approval.

9. Transfers and Substitutions

Participants may nominate a replacement learner before the program start date, subject to eligibility and pre-work completion.

10. Non-Attendance

No-shows without prior notice are not eligible for refunds. We encourage communication ahead of scheduled sessions.

11. Digital Products

Downloaded or accessed digital toolkits are considered delivered and are not refundable. We provide support to ensure usability.

12. Policy Updates

We may revise this policy to align with operational needs. Updates take effect upon posting to this page.

13. Contact

For questions about this policy, contact [email protected] or call +63 917 123 4567.